At radhe radhe gift we strive to provide our customers with high-quality gifts and customized materials. We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds may be necessary. Please read our refund and return policy carefully to ensure a smooth and hassle-free experience.

  1. Eligibility for Returns and Refunds
    • Our refund and return policy applies to all non-personalized and non-customized items, as well as to customized items with manufacturing defects or errors on our part.
    • Personalized and customized items are not eligible for returns or refunds unless there is a manufacturing defect or error.
  2. Refunds
    • If you are eligible for a refund, we will initiate the refund process within [X] business days upon receiving the returned item.
    • The refund will be issued in the original form of payment used during the purchase.
    • Please note that the refunded amount may take some time to reflect in your account, depending on your bank or payment provider.
  3. Returns
    • To initiate a return, please contact our customer support team within [X] days of receiving your order.
    • You will be responsible for covering the shipping costs associated with returning the item unless the return is due to a manufacturing defect or error on our part.
    • We recommend using a trackable shipping method to ensure the safe return of the item.
  4. Return Process
    • When contacting our customer support team, please provide your order number, a detailed description of the issue, and any supporting evidence (such as photographs) if applicable.
    • Our customer support team will guide you through the return process and provide you with the necessary instructions and return address.
    • Please ensure that the returned item is in its original condition, unused, and with all the original packaging and tags intact.
  5. Exchanges
    • We do not offer direct exchanges for returned items. If you wish to exchange an item, please follow the return process as mentioned above and place a new order for the desired item.
  6. Cancellations
    • If you need to cancel your order, please contact our customer support team as soon as possible.
    • Orders can only be canceled before they have been shipped. Once the order has been shipped, it cannot be canceled.
  7. Exceptions
    • The following items are non-returnable and non-refundable, unless there is a manufacturing defect or error on our part:
      • Personalized and customized items.
      • Gift cards and vouchers.
      • Items marked as final sale or clearance.
  8. Contact Us
    • If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact our customer support team. We are here to assist you and provide the best possible solution.

Please note that [Your Website Name] reserves the right to modify or update this refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Last updated: [Date]

Thank you for shopping with us!