Customize Bottle
FREQUENTLY ASKED QUESTIONS
Yes, we strive to ensure that you receive the same product as depicted on our website. We take great care in accurately showcasing our products through detailed descriptions and high-quality images. However, please note that there may be slight variations in color, texture, or design due to the handmade nature of some items and the uniqueness of the customization process. Rest assured, we are committed to maintaining the overall look, quality, and essence of the product you have chosen. If you have any concerns or issues with your order, our dedicated customer support team is here to assist you and ensure your satisfaction.
To view your sales receipt, you can follow these steps:
- Log in to your account on our website.
- Navigate to the "My Account" or "Order History" section.
- Look for the specific order for which you would like to view the sales receipt.
- Click on the order details or invoice link associated with that order.
- The sales receipt, including a breakdown of your purchase, payment information, and any applicable taxes or discounts, should be displayed on the screen.
- You can choose to download, print, or save the sales receipt for your records.
If you are unable to locate the sales receipt or need further assistance, please reach out to our customer support team. They will be more than happy to help you access and obtain your sales receipt.
We understand that sometimes a return may be necessary. To initiate a return, please follow these steps:
Check our return policy: Before returning an item, please review our return policy to ensure that your purchase is eligible for return. This policy can typically be found on our website or in the documentation provided with your order.
Contact customer support: Reach out to our customer support team to inform them about your intention to return the item. You can do this by phone, email, or through our online contact form. Be sure to provide your order details and the reason for the return.
Follow return instructions: Our customer support team will guide you through the return process. They will provide you with instructions on how to package the item securely and may also provide you with a return shipping label or address to which the item should be sent.
Send the item back: Carefully package the item in its original packaging (if available) or a secure box to protect it during transit. Attach the return shipping label, if provided, and ship the item back to us using a reliable shipping method. We recommend using a trackable shipping service to ensure the safe delivery of the returned item.
Await processing and refund: Once we receive the returned item, our team will inspect it to ensure it meets the return criteria outlined in our policy. After the inspection, we will process the refund according to our refund policy. Please note that it may take some time for the refund to be reflected in your account, depending on the payment method and financial institution.
If you have any further questions or need assistance with the return process, please don't hesitate to contact our customer support team. We are here to help you make the return as smooth as possible.
We strive to keep our inventory well-stocked to ensure a wide selection of products for our customers. However, there are instances where certain items may be temporarily marked as "out of stock" due to high demand or other factors.
While we make every effort to restock popular items, we cannot guarantee immediate availability. We recommend keeping an eye on our website or subscribing to our newsletter for updates on restocked items. Additionally, you can reach out to our customer support team to inquire about the availability or estimated restocking date of a specific item.
If an item you're interested in is currently out of stock, we apologize for any inconvenience this may cause. Our team is dedicated to providing alternative options or suggesting similar products that may meet your requirements. We appreciate your understanding and patience as we work to maintain a diverse and replenished inventory.
We offer shipping to various locations depending on the destination and shipping service availability. During the checkout process on our website, you will be prompted to enter your shipping address. Simply provide the required information, including the recipient's name, complete address, city, state/province, postal code, and country.
We strive to provide worldwide shipping, but please note that certain restrictions may apply based on specific regions or countries. If there are any limitations on shipping to your desired location, a notification will be displayed during the checkout process.
If you have any concerns or questions regarding shipping to a particular destination, we recommend reaching out to our customer support team. They will be more than happy to assist you and provide you with the most accurate information regarding shipping options and restrictions.